Privacy Policy

At Valobella, we respect your privacy and are committed to protecting your personal data in compliance with the Philippines Data Privacy Act of 2012 (RA 10173). This policy explains how we collect, use, and safeguard your information.

1. Information We Collect

We may collect:

Personal Data: Name, email, phone number, billing and shipping details.
Payment Data: Processed securely via authorized third-party providers.
Browsing Data: Cookies, IP addresses, and usage patterns to improve your shopping experience.

2. Purpose of Processing

Your data is used to:

Process and deliver orders.
Provide customer support.
Improve our products and services.
Send updates and promotions (only with your explicit consent).

3. Consent

We will only collect and process your personal data with your clear and informed consent, as required by law. You may withdraw consent at any time.

4. Data Sharing

We do not sell or rent your data. Information may be shared only with:

Trusted service providers (payment gateways, shipping companies).
Government authorities if legally required.

5. Data Protection Officer (DPO)

In compliance with the Act, Valobella has appointed a Data Protection Officer (DPO) responsible for ensuring lawful processing and safeguarding of personal data.

6. Security Measures

We implement strict technical and organizational measures to protect your data against unauthorized access, alteration, or disclosure.

7. Your Rights Under RA 10173

You have the right to:

Access your personal data.
Correct inaccurate information.
Request deletion of your data.
Object to processing for marketing purposes.
File a complaint with the National Privacy Commission if your rights are violated.

8. Cookies

Our website uses cookies to enhance your browsing experience. You may disable cookies through your browser settings.

9. Policy Updates

We may update this Privacy Policy to comply with new regulations. Updates will be posted on this page with the effective date.

10. Contact Us

For privacy concerns, please contact our DPO:

Email: privacy@valobella.com
Phone: +63 2 1255 5622
Address: Valobella Atelier – Makati City, Metro Manila, Philippines