Returns & Refunds Policy
At Valobella, we want you to be completely satisfied with your purchase. If for any reason you are not, our Returns & Refunds Policy ensures a smooth and fair process in compliance with consumer protection standards.
1. Eligibility for Returns
- Items may be returned within 14 days of delivery.
- Products must be unused, in their original packaging, and accompanied by proof of purchase.
- Customized or personalized items are non-returnable unless defective.
2. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days to your original payment method.
- Shipping fees are non-refundable unless the item was defective or incorrectly delivered.
3. Exchanges
- We offer exchanges for defective or damaged items.
- If you need to exchange an item, contact our support team before sending it back.
4. Return Shipping
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
- We recommend using a trackable shipping service to ensure safe delivery.
5. Non-Returnable Items
- Gift cards
- Final sale items
- Personalized or engraved jewelry
6. How to Initiate a Return
To start a return, please contact us:
- Email: returns@valobella.com
- Phone: +63 2 1255 5622
- Address: Valobella Atelier – Makati City, Metro Manila, Philippines